Training
Could your complaint handling use some improvement? Do you feel that the front desk staff, as business card of your company, could use further improvement of their skills? HPM trains hospitality and comes up with and develops customized hospitality training for your company or organization. For the hospitality training, HPM has passionate, professional trainers, who can provide training in all European languages.
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Workshops
HPM develops interactive, practical hospitality workshops for managers in healthcare, automotive, at banks and insurances, non-profit organizations and the government. In the workshops, you’ll learn how to apply hospitality principles from the hotel industry to your own industry or work field, subsequently focusing on customer satisfaction and customer loyalty.
HPM developed a practical workshop about hospitality as distinctive and competitive element in service, for educational company Fources.
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Consultancy
In addition to complete trainings and hospitality processes, you can deploy HPM as advisor for small or big questions about hospitality and guest relations. HPM joins the thinking process, looks over your shoulder with a critical mindset, assesses a concept and uses her experience in hospitality. From strategy to practical solutions.
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E-learning
HPM integratesher hospitality expertise in customized e-learning modules for business and organizations. These can be small or large e-learning processes. For instance, HPM developed an e-learning course for Tempo-Team consultants. From behind their desk they were given insight into the catering business to provide a better match between temporary workers and catering companies.
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Hospitality events
We can explain hospitality like no other. Even better is to experience hospitality, to perceive it and to get a taste of hospitality.
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Training
Welcoming guests in a way that fits your philosophy. More efficiently streamlining Food & Beverage management or more financial knowledge for hotel managers. HPM includes the essential basis for the mid and upper hotel management into practical trainings
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