Hospitality is a talent and a mindset that you can teach your company or organization with the help of hospitality projects. In these intensive processes, your organization is introduced to hospitality in all of its aspects.
We can explain hospitality like no other. Even better is to experience hospitality, to perceive it and to get a taste of hospitality.
In addition to complete trainings and hospitality processes, you can deploy HPM as advisor for small or big questions about hospitality and guest relations. HPM joins the thinking process, looks over your shoulder with a critical mindset, assesses a concept and uses her experience in hospitality. From strategy to practical solutions.
HPM develops interactive, practical hospitality workshops for managers in healthcare, automotive, at banks and insurances, non-profit organizations and the government. In the workshops, you’ll learn how to apply hospitality principles from the hotel industry to your own industry or work field, subsequently focusing on customer satisfaction and customer loyalty. HPM developed a practical workshop about hospitality as distinctive and competitive element in service, for educational company Fources.
Could your complaint handling use some improvement? Do you feel that the front desk staff, as business card of your company, could use further improvement of their skills? HPM trains hospitality and comes up with and develops customized hospitality training for your company or organization. For the hospitality training, HPM has passionate, professional trainers, who can provide training in all European languages.
HPM integratesher hospitality expertise in customized e-learning modules for business and organizations. These can be small or large e-learning processes. For instance, HPM developed an e-learning course for Tempo-Team consultants. From behind their desk they were given insight into the catering business to provide a better match between temporary workers and catering companies.
Wat een geweldige naam voor een spel vind u ook niet? Perfect, willen we dat niet heel graag zijn? En dan bij voorkeur gekoppeld aan service, gastvrijheid of beleving? Ja, de naam van het spel roept het een en ander op.
The Perfect Upsell
Hospitality Training. Increase your Customer satisfaction through Effective Hospitality Training
Excellent service, service-oriented mindset, hospitality and increasing your customer satisfaction begins here. At Hotelschool The Hague Performance Management (HPM). Focus on hospitality and sharpen your performance!
Talent for hospitality
As subsidiary of the renowned Hotelschool The Hague, HPM conveys her passion for the hotel business and talent for hospitality to you through:
- Hotel & hospitality training and consultancy for national and international hotel chains;
- Hospitality training, hospitality events and workshops for the healthcare industry, automotive, banks and insurance companies, non-profit organizations and the government;
- Advice on hospitality concepts, guest relations and hospitality management for everyone who deals with customer contact.
Satisfied customers through hospitable service
The result for your company? Increased effectiveness and quality, more work pleasure, a hospitable service that distinguishes itself from others, satisfied customers and more turnover. Feel at home, be inspired and experience what HPM and hospitality can do for you.