Hospitality at the Highest level
Customers make ever greater demands on service. In hotels and beyond. This requires focus on hospitality management and a hospitable mindset. In order to make the guest, patient, civilian, customer, principal and client feel welcome, to captivate and capture them and to have them go home satisfied. In the vision of HPM, they are the ones who assess and determine the quality of service, not the provider.
International Hospitality- and Service Industry
HPM has been breathing hospitality ever since she was founded in 1982. With enthusiasm, devotion and dedication, HPM has successfully performed countless of hospitality projects. Within the international hospitality and service industry and in the service providing sectors outside of the hotel business, such as the healthcare and automotive industry. HPM is a critical, critical, committed partner that works in a pragmatic manner. Looking, listening, and moving forward!
Professional experts in the Hotel industry & Hospitality
The HPM-team consists of very experienced professional experts and professional trainers with a great deal of experienced in the international hospitality work field. They develop and facilitate trade specific courses for the hotel industry. In addition, HPM deploys very experienced freelancers for training, workshops, e-learning modules and consultancy, who work with you on increasing hospitality, effectiveness and customer satisfaction.
Hotelschool The Hague
The roots of HPM lie with Hotelschool The Hague, one of the top three hotel schools around the world. After more than 80 years, Hotelschool The Hague has developed into an 'International University of Hospitality Management'. Two thousand motivated people from over 40 countries, study at the campus of The Hague or Amsterdam. Hotelschool The Hague is NVAO accredited. Graduates receive a Bachelor's degree.