Guest relations and Hospitality: from Vision, Strategy to Practice
In addition to complete trainings and hospitality processes, you can deploy HPM as advisor for small or big questions about hospitality and guest relations. HPM joins the thinking process, looks over your shoulder with a critical mindset, assesses a concept and uses her experience in hospitality. From strategy to practical solutions.
Do I have a Hospitable Team?
HPM can also conduct an investigation for you, as mystery shopper, to answer the question: ‘Do I have a hospitable team?’ And we can advise and assist you in recruitment, selection and induction training of staff with customer contact who should develop a service oriented mindset. Including the development of job profiles and competences.